Terms & Conditions

Operation Hours
Operation hours is based on Malaysia local time (GMT+8.00)
Monday to Friday : 9.00 am - 7.30 pm
Saturday : 9.00 am - 6.00 pm
Sunday & National Public Holiday : 11.00 am - 3.30 pm
Sunday & Public Holiday order need to make ONE DAY before.
* Please make a call to confirm for order on Sunday & Public Holiday.

Free Delivery Zone
Kuala Lumpur ~ 50000-60000
Petaling Jaya ~ 46000-46999, 47300-47499
Puchong ~ 47100-47190,58200
Shah Alam ~ 40000-40999
Subang Jaya ~ 47500-47699

Outstation Associate Florist
Penang: Bukit Mertajam, Bayan Lepas, Penang Town
Johor : Yong Peng, Taman Johor Jaya, Johor Bahru, Segamat, Kluang, Batu Pahat, Pontiana
Johor : Ipoh, Setiawan & Taiping
Pahang : Kuantan, Mentakab & Temerloh
N. Sembilan : Port Dickson & Seremban
Sabah : Kota Kinabalu
Sarawak : Kuching
Terengganu : Kuala Terengganu
Kelantan : Kota Bahru
Melaka : Air Keroh & Melaka Town
Kedah : Alor Setar & Kulim

Terms & Conditions
* Kindly make all transactions via Master or Visa Credit Card. Direct transfer (via Pbebank) or offline bank in should be made to our AmBank(M) Berhad, A/C No: 078-201-200300-7 - Taipan Floral Art & Craft Centre
* Floral arrangement may vary as we will assign associate florist in each different location to reach your orders

• There will be a minimum delivery charges of RM35.00 for all delivery to areas outside the free delivery zones.
• Any cancellation of order after confirmation will be subjected to a surcharge of 50% of the confirmed order.
• Any re-direct or re-sent of product will be the same delivery charges fee.

• Any order received before 1pm from Monday to Saturday, the delivery will be made on the same working day.
• Any order received after 1pm from Monday to Saturday, it will depend on our operation availability. We will try to arrange for same day delivery, but if it is a busy day, the delivery will be made on the following day.
• Please order one(1) full day in advance for delivery outside Klang Valley (including worldwide). This excludes Public Holiday & Sunday.

Payment Method
Online payment via the world well-known secured payment gateway from PayPal.
Account Holder : Taipan Floral Art & Craft Centre Bank : AmBank(M) Berhad Account Number : 078-201-200300-7

Order for Wreaths/ Sympathy Flower
The time and date of the funeral (when the deceased will be taken out for burial) MUST be stated clearly in your order. We are not responsible to make any refund or accept any cancellation order.

Sunday and National Public Holidays
Special arrangement have to be made to accommodate orders for delivery on Sunday and Public Holidays. As such, orders must be made two(2) days in advance. In the event that such special arrangements are not possible, the delivery will have to be made the day before or the day after the requested date.

Festival Season
Please order at least two(2) days in advance to guarantee the availability of stock for peak festive seasons delivery like Valentine’s Day, Mother’s Day, Hari Raya, Christmas and Chinese New Year. There will be a price increase for roses seven (7) days before Valentine's Day(8 Feb to 15 Feb). Roses deliveries on this period will be based on the new price, regardless of order placed before the price change.

Unavailability of Product
Flower and items shown are subjected to stock availability. We reserve the right to substitute your order with another item which is equal or higher value under such circumstances.